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On Lufthansa, you can cancel your flight by phone, online, or in person at a ticket office. Retractions for Lufthansa Carriers can be made online via the website, regardless of whether you purchased your ticket through a travel agency or a website. You must book your Lufthansa Carriers flight within the recommended time frame to be eligible for a discount. According to Lufthansa Cancellation Policy, if the airline cancels your flight and you need a refund, you must submit a web-based refund request for your refund to be processed. If you bought your ticket from a third party, however, you should contact them directly for a discount.